After-sales
Genuine product, backed by full manufacturer warranty
Every product we supply carries the OEM's standard manufacturer warranty. Our team coordinates the claim so you don't chase multiple parties.
Standard cover
12–36 months
Claim response
< 24 hours
Replacement TAT
5–10 working days
Paperwork
We handle it
Coverage by category
- MCB / RCCB / RCBO — 12 months from invoice
- MCCB, ACB, contactors, relays — 12–24 months
- VFDs, PLCs, HMIs, SMPS — 18–24 months
- LED lighting — 24–60 months (product specific)
- Wires & cables — as per BIS standards
What's not covered
Physical damage, water ingress beyond IP rating, damage from voltage spikes above the product's rated withstand, unapproved modification, or use outside published specifications.
How to raise a claim
- Email Admin@Nationalelectricalwholesalers.in with invoice number, product serial and photos of the fault.
- Our warranty desk logs the case with the manufacturer within 24 hours and shares a Claim Reference Number.
- Ship the unit to our warranty hub in Mumbai (address on the RA form). Freight to hub is buyer's cost.
- On confirmation of a covered fault, a replacement is dispatched freight-paid.
Extended warranty
Extended warranty may be available on selected products from our brand partners. Contact us for details at the time of order.