Shipping & Returns
Everything you need to know about how orders leave our warehouse and how returns are handled.
Pan-India dispatch
Same-day dispatch for orders placed before 3 PM IST for in-stock items. We ship via VRL, Safexpress, DTDC, Blue Dart Surface and dedicated LCV/FTL options for project quantities.
Freight & insurance
Freight billed at actuals unless included in your quotation. Consignments above ₹1,00,000 are covered by transit insurance on request. Delivery timelines: 1–3 days metro, 3–7 days upcountry.
Return window
Standard-catalogue items in unopened, resalable condition may be returned within 7 days of delivery. A restocking fee of 10% applies. Custom-cut cable, engraved panels, and configured drives are non-returnable.
Defective on arrival
Report DOA within 48 hours of receipt with photos and serial numbers. Replacement is shipped after joint verification with the manufacturer — usually within 5 working days.
How to raise a return
Email Admin@Nationalelectricalwholesalers.in with your invoice number, item, quantity and reason. We'll issue a Return Reference (RA) number and courier pickup instructions within one working day.
Credit note & refund
On receipt and inspection at our warehouse, a credit note is issued within 3 working days. Refunds against advance payment are processed by NEFT within 5 working days of the credit note.
Damaged in transit
Please inspect all consignments before signing the LR/POD. Note "received in damaged condition" on the courier document and email us the same day — we will file a claim with the transporter and arrange replacement.